Secção: Troubleshooting - check your browser settings | Help and support for online learning | Propagate Learning

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  • Help and support for online learning


    Everyone who studies on our courses has different levels of knowledge and skills when it comes to the digital world. Brushing up on your digital skills will help you to get the most from your course here on PropaGate Learning.

    Scroll down the page and you will see a list of digital skills/topics. You will also see a section on using PropaGate Learning, our online learning platform. 

    Please ensure your browser is up-to-date; always use the latest version of Chrome, Firefox or Safari. An out of date browser or browser settings are the most common reasons for users experiencing problems using the site.

Troubleshooting - check your browser settings

  • Troubleshooting - check your browser settings

    What is a browser?

    A browser is the program on your computer or mobile device that you use to access the internet. There are several browsers available but Google's Chrome, Mozilla's Firefox (Windows devices) and Apple's Safari (Apple devices) are three widely-used ones. Chrome, Edge and Safari are the recommended web browsers for use with Propagate Learning. Others such as Firefox can sometimes cause problems.

    Please ensure your browser is up-to-date; always use the latest version. An out of date browser or browser settings are the most common reasons for users experiencing problems using the site.


    Browser Settings

    The following browser settings should be selected:

    • Enable Cookies
    • Enable pop-ups for PropaGate Learning
    • Enable Javascript (Note: Javascript is NOT the same as Java. Moodle does not require Java)

    Find out more about cookies and what they do with the ICO Cookies page

    Some course activities and resources open in a new window, and may be blocked if your web browser has pop-ups blocked. If course activities do not open as you expect, the problem could be that your browser is not allowing them to. This can be fixed using your browser settings. Using the below settings, you can specify that pop-ups are allowed for propagatelearning.rbge.ac.uk.

    Block or allow pop-ups on Chrome

    Website preferences on Safari

    Activities such as interactive lessons should now be available to use on all devices (laptops, mobile phones, tablets) but if you experience any problems using them on mobile devices please let us know.

    Enable Javascript for Chrome

    Enable Javascript for Safari